Updated on 1 February 2019

Buying physical products

What precious metal products can I buy from Kitco?

Kitco sells a wide variety of physical and custodial precious metal products. Physical precious metal products sold by Kitco include coins and bars made by

For a list of all our physical products, please visit our online store.

In addition to physical precious metal products that can be delivered to you, we also sell precious metals allocated storage through our Kitco Allocated Storage programme.

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How can I buy physical precious metal products from Kitco?

To buy precious metals from Kitco, you need to first open a Kitco account if you do not already have one. For instructions, see “How do I open a Kitco account?

Once you open an account, you can buy precious metal products in three different ways:

  1. Online
    • The Kitco online store is open 24 hours a day, seven days a week
    • Sign into your Kitco account
    • Click the appropriate tab for your product category (gold, silver, platinum, palladium or rhodium)
    • Choose your currency (USD or HKD)
    • Refresh the page or click Refresh Price to see the latest prices
    • For each product that you want to buy, enter the quantity and click the corresponding Add to cart button
    • After you have completed shopping, click the Checkout button
  2. Over the telephone
    • Call (852) 2827-7800 to buy over the telephone
    • Our business hours are from 9:00 a.m. to 5:30 p.m. HKT, Monday to Friday (except Hong Kong public holidays)
  3. In person
    • Visit our retail store at Floor 5L, Centre Mark II, 305-313 Queen’s Road Central, Hong Kong (see map)
    • Our business hours are from 9:00 a.m. to 5:30 p.m. HKT, Monday to Friday (except Hong Kong public holidays)
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Can I pick up my purchase in person at your office? Is there a fee for this service?

Yes, you can make a purchase online or over the phone and pick it up at our office. There is no fee for this service. Purchases being held for pick-up must be picked up within 14 days. If you do not pick up your purchase by this deadline, Kitco may, at its discretion, charge the following fees:

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Is there a minimum amount of precious metals that I must buy?

No, there is no minimum amount of precious metals that you can buy from Kitco (online, over the phone or in person).

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When is a price locked in?

All prices on our website are real-time prices that fluctuate with the spot market price. Your price is locked in when you make your purchase online or when it is confirmed by one of our customer service representatives by telephone. Depending on the value of your purchase, there are certain additional requirements for locking in your price. For details, see “When is a deposit of funds required to place an order? Do I need to pay to lock in a price?

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When is a deposit of funds required to place an order? Do I need to pay to lock in a price?

Under certain conditions, you need to deposit funds to buy precious metals and lock a price in. The deposit requirements depend on your country of residence (or the location of your principal place of business) and the total value of your open transactions*, as follows:

Within Hong Kong

Total value of all open transactions* Price lock-in requirements
Up to U.S. $20,000 No deposit required, but a valid Visa or MasterCard credit card number must be submitted
Over U.S. $20,000 and up to $100,000 You are required to provide a valid Visa or MasterCard credit card number and have 15% of the total value of all open transactions in cleared funds on your account.
Over U.S. $100,000 You are required to provide a valid Visa or MasterCard credit card number and have 25% of the total value of all open transactions in cleared funds on your account.

All other countries

Total value of all open transactions* Price lock-in requirements
Up to U.S. $100,000 You are required to provide a valid Visa or MasterCard credit card number and have 15% of the total value of all open transactions in cleared funds on your account.
Over U.S. $100,000 You are required to provide a valid Visa or MasterCard credit card number and have 25% of the total value of all open transactions in cleared funds on your account.
* For the determination of collateral requirements, the value of all open transactions (outstanding/incomplete purchases and sales) is considered in addition to the value of the current purchase. The value of your open transactions is considered in U.S. dollars if your current transaction is in U.S. dollars. For transactions in HKD, your open transaction values are considered in the equivalents of U.S. dollars, rounded up to the nearest HKD 1,000.
A credit card cannot be used to pay for a purchase. Your credit card will only be used to lock in your price and, at Kitco’s discretion, to recoup any market loss charges and other fees that may become payable.
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